I just spent about 2 hours trying to pay our (e:strip) verizon FIOS bill enews,45145 for the server before the deadline. Seriously, I am not aggerating. (e:terry) also spent over an hour this morning. I have been transfered 11 times and each person acts like I am so crazy that I have FIOS but no verizon phone number. It's like they can't possibly beleiev it could be true.

The online system refuses to accept my account number. The account number on my bill doesn't match the one in the sample picture. Some of the agents can bring my account up, about half of them can't. The last one beofre this current transfer insisted that he could not look up the account by account number but would have to have a phone number.

I really don't have one - now I am back on hold for about 30 minutes. Fun.

it is just like the Time warner commercial where the guy can't figure out his verizon bill and asks the little red head kid named morton who also can't figure it out.

Shouldn't companies make it easy to pay a bill online?

P.S. Thanks everyone for not contributing. minus (e:tinypliny) and (e:museumchick)

Finally, I got in!