No, I did not hit him. He actually ran into a tree branch. Literally.

This has to be the worst hospital I have ever been at.

I feelbsi guilty having matthew leave high street because I thought the wait would be too long and he should get some more immediate care as his eye was involved. I would rather die then be brought here. You think I would have learned the time they misstitched his finger and had to restitch it. I actually prefer high street because at least they have security. Kenmore Mercy doesn't seem to have any as was evidenced by the crazy behavior by the kid in the waiting room trying to scam pills. Never again.

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... are a freakin joke. So I decided to get some exercise as I was told by the doctor that walking and deep breathing is good for healing. I walked three blocks to Buffalo General in order to get a copy of my medical records to review. I had no idea how unorganized that part of the hospital is. I find it hard to believe that anything works well in the hospital if the information infrasctructure is such an unorganized system. I am not talking about medical records from ten years ago, I am talking about medical records from the last couple months.

The medical records system at Buffalo General is not completely electronic. There is this ellusive paper copy that has info that is not available everywhere else. The day I was in the hospital getting my appendix out I was supposed to be getting my Tissue Transglutaminase IGG and Transglutaminase AB (IGA) test to check for gluten intolerance at Quest Diagnotsics. So I figured, while I am already in the Er giving them blood, why not ask them to carry out the test as I was supposed to have the results for a April 24th doctor's appointment. My mother called and get the test names, we gave them to the doctor, he agreed, the nurse drew blood. Now there is no record of the test.

To make matters worse the desk clerk in medical records was this 20 something total bitch. She looked like and acted just like Karen from Will and Grace. If you ever read this, I hate you you mother fucking bitch, I hope this golden skanky, pointy shoes you have give you bunions and hammer toes.

I was nice because I was trying to keep stress to a minimum but I wanted to reach across the window, grab her hair and slam her face into the counter repeatedly.

All I asked her to do was print out my medical records for my and she kept gasping and saying how annoying it was. And the printer wouldn't work. It got jammed twice so she stopped and told me to come back in a week. Seriously, I can understand a printer malfunction, but the customer curtousy thing to do we be to offer to mail them to me, or say I am sorry about the inconvenience, not just get all angry with me for asking for my medial records.

It was totally ridiculous. Then I explained to her how every time I come to the hospital they have the wrong primary care physician for me. She said that she can't do anything about it, I have to see this woman named April down the hall.

So I go down the hall and enter Aprils office and this (sorry this is so unPC) extremely retarded looking woman acts like I couldn't possibly do such a crazy thing as change my primary care physican on my medial record. Right now I could swear she was drooling while telling me this, but maybe now I am blowing it out of proportion due to PTBGE Post Traumatic Buffalo General Exposure.

She seriously tried to convince me that I need to just tell them the new doctor' name every time I come to the hospital. So I ask for April and she starts howling, "April, April - this patient has a problem" - who is like 15 feet away. Could she not just get the fuck up or point to April so I could approach her politely.

I explain the situation to April and she says that she cannot do it and she has no idea why the Karen look alike down the Hall would have sent me there or how to change it. Finally, some other girl overhears and says I should try admissions.

So I go to admission and register and wait in line to be "admitted" and then finally there was a gay guy, who could communicate properly with a patient and was able to handle the change professionally, quickly and courtesly - shouldn't they all be that way. He also took the time to confirm my other information to make sure everything was right. I think his name was Paul too.

So you might be thinking that maybe I was mean or something that prompted all this. But I swear I was so super nice. I as in such a good mood, I could finally move around and it was sunny out, etc. It was really one of the worst customer service experiences I ever had. They really need to read, "If Disney Ran Your Hospital." In fact I am considering bringing my copy down next week when I stop at medical records and throwing it at "Karen's" face, lol.

And for some comic relief. I know I don't have a huge one, but they didn't have to call it "grossly negative", lol.