Hi Terry and Paul,
Thanks for allowing me to serve you with your mortgage needs. I hope you truly enjoyed working with me as I did with you. I wanted to let you know that I appreciate all the time you spent with me working on putting this together. If I may be of any service to you in the future please do not hesitate to call. The greatest compliment I can receive is a referral from a satisfied client. You take Care! Bank of America Home loans is proud to have your business.

I am going to be honest, that was the very worst experience I ever had with a bank. It's not your fault but I didn't know who else to complain to.

The only reason we stayed with it is because after we locked in the rates went up.

The whole reason we chose countrywide/ bank of America was because the original letter said we were eligible for a three day express refinancing as we wanted to redo our roof this summer with the money. That was back in April and it just closed last week with the summer almost over.

During the months of waiting we received almost no information from Bank of America and the number we had to call had the angriest secretary who always told us she had no information or would forward us to our acct specialist's (Michelle Mazolla) voicemail that said she would get back to us in 72 hours, but would not.

In the end we lost every roofer to someone else as we could never guarntee when the money was going to come and now it's so late in the season they are all booked up.

So then we finally get our check and it's made out to the wrong people, Paul Mickelson and Paul Visco. I could see having the last name confused, but the first name, and it attached to a piece of paper with the proper naming.

In the end I guess I would have been much happier with a company that kept us informed during the entire process and delivered on it's 3 day promise.
Paul visco