AT&T wireless customer service
I seriously cannot get over how good AT&T customer service is. Every time, I called they have answered within a minute or two and they have always been able to help me without transferring me.
For some reason my bill was $210.00 which I knew was wrong. Turned out it should have been $74.00 which is a big difference and they had double charged me for everything. I think it is their web based system that fucks stuff up. Every time I added or removed services with it, I ended up with multiple charges. Also when I tried to switch from the 700 minute family plan to the 500 minute family plan online it told me I had to wait till next month but when I called she changed it right away, retroactively.
From now on I am going to talk with a live person. I just was so afraid being a former sprint customer and havign dealt with their terrible customer service.
For some reason my bill was $210.00 which I knew was wrong. Turned out it should have been $74.00 which is a big difference and they had double charged me for everything. I think it is their web based system that fucks stuff up. Every time I added or removed services with it, I ended up with multiple charges. Also when I tried to switch from the 700 minute family plan to the 500 minute family plan online it told me I had to wait till next month but when I called she changed it right away, retroactively.
From now on I am going to talk with a live person. I just was so afraid being a former sprint customer and havign dealt with their terrible customer service.
