🏷️ help

I really need help with this. It is critical that i find someone to finish/restart/create the new user documentation in addition to finding someone to update the help files and then stay current with them. It is a rapidly changing interface so usually help files will need to be updated about once or twice a month.

As the userbase grows I am confronted with answering lots of questions each day that could be fixed by a new user guide.

It is probably better if it is not done by me as I tend to write things a little to technical for non computer freaks. Besider that ia m a terrible writer.Whoever does this will be considered my favorite epeep ;) If someone made (e:strip) tee-shirts I would give you one.

--paul

So, the other day I was complaining about all the work for the site and trying to think about what would make it easier. Then e:ucnutsaniflush had the brilliant idea to write a newbie guide to get new people started. This is the perfect kind of task for other people to work on, because it involves no programming or technical savvy, just a little time investment for your fellow estripppers.

Maybe @theecarey because she has excellent writing skills and she seems to be good at breaking stuff down. If anyone else is interested in working on it, you are all invited.

It would definately make it easier on the newbies and easier on me because it would answer many of the questions that people ask all the time.

The help files have lots of info, but I don't keep up with them, and I am not sure if @uncutsaniflush (help admin) did either. A newbie guide would be an excellent supplement to that.

How should we do it? You can leave comments here. I guess the first task would be identifying what belongs in the help and what belongs in a newbie guide. I would like it one simple searchable, printable document. Does anyone else have ideas?

I need a someone or couple estrip savy veteran peeps who want to be official greeters/helpers. It's not very demanding. You would ber interacting with people about question on how to use the site and possibly answering some emails. When you are online it will show some sort of status symbol like "official helper" so that people can ask you for help.

new icon maybe?


Typical interaction: People sign up but have trouble confirming their email. You would have a control panel to manually confirm them. They aren't sure how to add a picture to their journal or listen to sound, etc. A lot of times the questions are even simpler than that, such as, "What is estrip about?", "Does it cost anything?", etc

While the help files would be the most obvious place to get the answers, some people just like a little coaching. So help might have a link to helper peeps online if they still have a question about something and that helper would be you.