Dear Mr. Visco:

Thank you for taking the time to write us regarding your dissatisfaction with the manager of our Elmwood Avenue store on Auburn (e:new,29677) . It is through the efforts of concerned customers such as yourself that we are able to correct some of our shortcomings. We do appreciate your comments.

I sincerely apologize that you were subjected to an incredibly poor display of concern from our associate, Ken, during your visit to our store. We certainly do not condone the impolite and disrespectful behavior our associate demonstrated and regret that you were subjected to it. At WILSON FARMS, it is our goal to provide our customers with a pleasant shopping environment, as well as friendly and efficient customer service. We will notify the store management team of your concerns so they may work to prevent such occurrences in the future.

Again, thank you for writing. If we can be of any assistance in the future, please do not hesitate to contact us. We value your business and look forward to continuing to serve your shopping needs.

Sincerely,

Deborah L. Stover
Consumer Affairs/Community Relations Manager