Basically I'm writing to say that water street landing at in 115 South Water St Lewiston NY 14092 716.754.9200 in Lewiston NY totally SUCKS.

Basically we were at another Lewiston Establishment, told there was a hour wait. This was 6:20 PM. We tried to figure out what else to do and then called this place. They said that they could serve a party of 4 when we arrived, Great. We came down sat in the pub side, which was half empty. This is now 6:35 as we order a round of drinks. Time flies by it is not 7:15 we have to WAIVE or FLAG Down the bartender/waiter at this point to get another round. The food should be out by now right? NO, 7:35 rolls around, still no food. Keep in a couple who came after us ordered, ate and paid their check and is out the door at this point is on their way to see a concert at Artpark, the same one we are heading to.

At this point we just pull a typical Hell's Kitchen and pay for the drinks and walk out. The ironic part is that they kept on stalling us to give us our bar tab. Talk about adding insult to injury. We after a hour plus of waiting we walked out as we had to catch the concert at Artpark.

If you're thinking about this place make sure you have time to waste looking at the view of the Niagara River float by because that's all this place is good for is the view. The food is over priced and the service is non-existent.

Another thing manager is extremely rude. She made it a point to insult me saying "we're extremely busy on the patio." Well guess what Ma'am I'm from Lewiston, my parents came here now as I won't let them frequent this establishment any longer 2-3 times a month; It wasn't any busier today than it would be on a typical Wednesday. There are concerts at Artpark every Tuesday and Wednesday during the summer months; this is clockwork not a surprise. I've been here on Friday for fishfry which in Western New York is a well frequented and busy event, it wasn't even 1/2 as busy as it was Today.

Horrible Staff and Service, if you like being insulted while looking at the river then this is your place. When does the customer deserve blame to wait over a hour for their order to be served without any contact or explanation. A simple apology would have sufficed but the condescending insults were totally uncalled for. People walk out of restaurants for being extremely show all the time, just watch an episode of Hell’s Kitchen. At least Gordon Ramsey takes it out on the staff not the customers. Please keep in mind I an a local non-tourist that lives in the area and whose parents are frequent customers.

Just think if they treat me this way, what do you think they’ll do you to a passing through town tourist?

Visited July 2011