I made my monthly call to Time Warner Cable today. It brings such a light to my life to listen to bad Musak (is there such a thing as 'good' Musak) and explain the same issue over and over again...
We have been having a huge problem with our bill since... oh... May.
@uncutsaniflush and i looked at their website back in May and decided to use their Pay Express feature. It was not supposed to register us for online billing, that would be something we would have to actively do. Since it worked in May, we got our paper bill in June via snail mail, we did the exact same thing in June. Then..... hey... it's late August, we just got a notice to pay our bill or it would be cut off. That infamous day of mine in which i flattened a tire and skinned my knee then hobbled a mile home
@leetee #40779 ? Hey, we never got a bill. We haven't since.
Seems they have a computer glitch. That if a customer uses the one time only pay express, perhaps more than once, but no one is forthcoming with that specific information, they get kicked into online only billing, no more paper bill. BUT, we haven't been getting online notification either. So, i would say that is quite the glitch.
They tell me, every month, that they will correct it. Also, at the beginning of every conversation, argue with me that we did sign up for online billing, the computer says so. Then, they tell me to go unregister (uhn, how can i unregister for something i never registered for??). And i ask to speak to a supervisor.... and they say the supervisor is busy and they indeed will pass on the message.
This time, i REFUSED to talk to Dawn the customer service rep., i insisted on speaking to a supervisor. I told her to not be offended, but every other customer service rep has been unable to resolve this issue, so i would like to speak to a supervisor. She said she needed to know what the issue was first, so i suggested she look at the notes on her computer screen while i am on hold to speak to her supervisor, since i have been through this a dozen times with customer service and now need to speak to someone with a little bit more authority. She said "yes ma'am" and transfered me.
Stephanie, the supervisor on duty, began to tell me the same thing everyone else did. Then, i told her that back on the 11th of September, Alison told me about the computer glitch. She asked for the name again (i think that is something no one is supposed to tell customers) and told me that the computer says i am register online but she sees no online bills come to me... and that no paper ones do either... hmm... that is strange. She said she will look into it and call me back today, before 3.30pm or tomorrow. She gave me her extension. I will call it Thursday when i don't hear from her today or tomorrow....