So (e:Paul) broke his ring. I thought it was ridiculous that Paul wanted us to buy him a new ring. I don't understand jewelry and I never will - even cracked, the ring was still very beautiful. But in true Paul fashion, he constantly browsed eragem.com looking for other rings, and once he found one he wanted and made sure (e:terry) and I knew about it. Non stop. For weeks. Through every method of communication we use, including dance.

The price was $1600 for a diamond band in gold. Terry and I broke down and decided we might as well make an offer to negotiate - not having any idea of what a band like that is worth. I emailed the owner via his site yesterday, offering $900 for the ring and linked to Paul's post explaining his situation.

Less than a half hour later, the owner of the site, Michael Michael, called me at work. He wanted to let me know he felt terrible that Paul's ring cracked - that sometimes it can happen with a heavy ring like that due to the occlusions in the gem, but he wanted Paul to be happy with his business.

I was mentally preparing to haggle when he mentioned the diamond band. Before I even said anything, he offered to send it out next-day free of charge. I couldn't believe it. I don't think I've ever seen awesome customer service like that before.

The only thing I wish I would have done was to have asked him to not contact Paul about it so it could be a surprise. I was so shocked I forgot. As soon as he sent the both of us an email, Paul flipped out with excitement.
So (e:Paul) broke his ring. I thought it was ridiculous that Paul wanted us to buy him a new ring. I don't understand jewelry and I never will - I thought his cracked ring was still very beautiful. But in true Paul fashion, he constantly browsed eragem.com looking for other rings, and once he found one he wanted and made sure (e:terry) and I knew about it. Non stop. For weeks. Through every method of communication we use, including dance.

I'm so happy that Paul is happy.