Maybe things are different in Italy
I work with this gentleman who is from Italy. He is uber high maintenance. On top of this sometimes he has the most odd requests. Like this one I just received:
Quick question: the brother of a client passed away. Do you have a sample note I could use or maybe suggest two lines?
Do you say something like....
Joe:
I was just told from Dave about the major loss you had in your family.
My deepest condolence to you and your family.
Do I have a sample note? Hmm, let me look in my files labeled "sample notes for death". Dude I have a hard enough time coming up with something to say off the top of my head, let alone coming up with things for you to say. My suggestion is just ignore it. That's what I do. Or you could go to www.someecards.com and use something like this:

Quick question: the brother of a client passed away. Do you have a sample note I could use or maybe suggest two lines?
Do you say something like....
Joe:
I was just told from Dave about the major loss you had in your family.
My deepest condolence to you and your family.
Do I have a sample note? Hmm, let me look in my files labeled "sample notes for death". Dude I have a hard enough time coming up with something to say off the top of my head, let alone coming up with things for you to say. My suggestion is just ignore it. That's what I do. Or you could go to www.someecards.com and use something like this:
