02/25/12 03:51 - ID#56132
I was occasionally sneaking game glances but you did have to watch out for interlopers sneaking up the stairwell. The middle level of the place is restricted during the game to the folks who pay for the privilege, but that doesnâ€™t stop some smoothies from taking a shot at getting in. I had a guy whose invisible wife was killing him to get a handcarved roast turkey sandwich (yeah, sure), a few other ner do wells, but my favorite was the guy who tried to talk his way up to see Sabres Broadcaster Kevin Sylvester, while Mr. Sylvester was speakingâ€¦.on television. Something tells me that isnâ€™t the best time for company to drop by, especially when they donâ€™t seem to grasp the nature of your job. That same something told me that the gentleman in front of me knew Mr. Sylvester, from watching him on television like the rest of us.
The Sabres won in a shootout, so Iâ€™m thinking all the people who left early trying to â€œBeat the trafficâ€ are feeling a little foolish, but I showed that door who was boss.
Location: Buffalo, NY
Last Modified: 02/25/12 03:51
02/25/12 03:48 - ID#56131
Farther On Up the Road
Anyway, nestled among some overpriced SUVs, Rav4, and other oversized trucksters, I found the Corolla. It looked great, inside and out. You knew it would be worth taking a swing at, so I flagged down a Sales rep to talk more. I had him go get the key after hearing his platitudes. He returned after disappearing to an â€œofficeâ€ the dealership set up in an empty store front. I railed at him about all the stuff I wrote about in the â€œcarmaâ€ blog two entries ago, so why surprise him with being a jerk later, might as well let him know where I stand from the get go.
We did a couple of laps of the mall and the car and I bonded. This is where the fun stops. I tell my new best friend, Tim, that this car and I are a good match. Letâ€™s go talk to those who need talked to
We journey into the mall â€œofficeâ€ where more sales reps, credit people are strewn across a network of card tables and water bottles. We start the ball rolling where an hour of waiting, while furious typing breaks out buying out the rest of my existing loan, evaluating the grand am that I was driving, and the dealership deciding where they will meet me on price. Where I screwed up was telling them to give me the best you can do from the start. Forgot to check on that, but learn from me dear reader. Tim reappears and advises me to follow down Transit Road to his actual office where we will get the papers signed, heâ€™ll get the car inspected, detailed, and ready to go.
I get to meet the finance woman. Prior to arriving, I called my dad who was the wingman on my older sisterâ€™s recent lease from the same firm. I wanted to check when his finely honed b.s. detector went off. It was at this conversation. The finance â€œExpertâ€ showed my deal. Then, the â€œgeniusâ€ revealed all these other options available for my protection to further protect my car and my investment, since â€œToyotas are complicated and foreign.â€ That sadly is an exact quote. This car was built in the exotic foreign land ofâ€¦..Kentucky (thank you Car Fax). I managed to hide my contempt for this financial whiz kid, didnâ€™t even ask her if when her boyfriend blows in her ear, does she remember to thank him for the refill. If she was the first person I met, this wouldnâ€™t have happened.
With most of the staff at the mall, it seemed forever to get the paperwork done, a mere four hours after I stopped by, automotively six years and 40,000 miles younger. Not a perfect transaction, customers shouldnâ€™t have to be on guard and reps shouldnâ€™t be like vultures, and more importantly, the dealerâ€™s staff shouldnâ€™t have such contempt for clients that they barely mask their misinformation to get a deal done. Positives outweigh the negatives, but there shouldnâ€™t be negatives.
Is that so wrong?
Location: Buffalo, NY
Last Modified: 02/25/12 03:48
02/06/12 11:20 - ID#56032
Found this one and kept a straight face while telling the Thursday Rep why we are done.
Location: Buffalo, NY
Last Modified: 02/06/12 11:29
02/04/12 11:39 - ID#56023
My carma ran over my dogma
Iâ€™ve started shopping. While as a friend pointed out, a new ride is an absolute blast, new thrills and all. What wrecks that for me is the crap you have to wade through to get to the thrill point. Thursday night, I met up with a rep who I purchased my last car from at a â€œWarehouseâ€ sale out at the Fairgrounds. Four years ago, I didnâ€™t give a style or make in mind, just a dollar amount. I didnâ€™t have to have â€œthe carâ€ just four wheels that werenâ€™t trying to kill me.
So, four years later, Iâ€™m employing the same methodology as Iâ€™ve started to think about the next vehicle. Iâ€™ve been looking online for awhile and the danger about that is a simple inquiry gets you lots and LOTS of follow up. So, off to the ag center I trudged, looking for adequate doesnâ€™t exactly get you all a flutter.
I tried out a Vue, a Monte Carlo, a PT Cruiser, a Nissan, Kia Diamonti, an Ion, a Sportage and finally a Camry. There was an Escape in there too, but I got serious about a Camry. Figuring that you can rarely go wrong, we filled out some papers and it could be done at a rate higher than I cared to pay monthly. So, after almost three hours of mucking about, I got up and walked. Crazy, right? Sales rep lets me sit in an Alero and I think Iâ€™m done and head for the door. Suddenly, the finance manager wants to talk some more.
And I tell him that the Camry is a nice car, but they want too much for it. Iâ€™m sure they can get from some guy, but it isnâ€™t going to be this guy. I set a budget for car payments and that wasnâ€™t a ballpark figure and bid them goodnight. I go about my business today, including layout out a newsletter whose software lopped it in half, subscribers of which will be receive by-weekly since the damn thing apparently canâ€™t handle too much data. Repairing to a local tavern to hear a favorite band and have a beverage, my phone rings. Itâ€™s the sales rep wanting to know my thoughts, what do I think, and what if we can get you to those numbers, etc
This is why people do not like buying cars, do not trust car dealers, enter into purchases trying to minimalize their screwingâ€¦..
It shouldnâ€™t come to that. Customer should be able to say and have their thoughts taken seriously the first time around. It shouldnâ€™t take all the dickering around, the parades to the â€œFinance Guy,â€ the convos with the Sales Manager, as it is all bullshit. That is the part of the car industry is messed up. Sure, it is great at selling cars, but twisted at customers, fine at acquistion, shitastic at retention.
If we can give me more for my trade, then DO IT!!!
See, delete the crapfest of dealer shenanigans, and people become regular customers.
Maybe if the customers werenâ€™t rogered, or have to be brace themselves, the gaggle of sales reps would seem less vulture like. Maybe an atmosphere of all cards on the table on both sides FROM THE START would be good for less grief for customers and less angst from commission hungry sales folks.
Maybe that wasnâ€™t a pig flying by my windowâ€¦â€¦
Location: Buffalo, NY
Last Modified: 02/04/12 11:39