Entitlement
Well kids, today I want to talk to you about entitlement.
Take note of the following and very pertinant example that I have taken from my everyday life.
"I have given you guys a lot of money over the years so you better give me a good deal"
or
"You will give me a car charger for free or that will be a deal breaker"
or
"What do you mean I can't get that phone for free? I'm entitled to a free phone!"
You see, one thing that I have come to realize over the years as a sales person is that there is this nasty virus going around making people believe that they are entitled to much more than they are. I mean, I may be wrong, but I don't believe that anyone has ever approached the electric company and told them "Hey, I've paid you thousands of dollars over the past few years, so I am entitled to a free month of service!" Who has ever approached Time Warner Cable and requested free cable because of the amount of money they have spent?
It somehow seems to me that people have gotten a bit too big for their britches. About 95 percent of the people who come to me with these demands seem to be middle class white men (and sometimes women). They seem to think that they deserve the world.
They seem to believe that what they are doing when they demand that free car charger or that free phone is 'sticking it to the man.' Really they are just 'sticking it to the underpaid salesperson'
Verizon doesn't suffer from that free accessory. The salesperson's pay check sure does though.
I have sold phones and services and actually lost money on, just to make the customers happy, and they STILL have walked out of the door with the proverbial 'I deserved more" stick up their ass.
Just be nice and I'll be more than happy to help you out as much as I can. I will lose money for you.
That is all.
Take note of the following and very pertinant example that I have taken from my everyday life.
"I have given you guys a lot of money over the years so you better give me a good deal"
or
"You will give me a car charger for free or that will be a deal breaker"
or
"What do you mean I can't get that phone for free? I'm entitled to a free phone!"
You see, one thing that I have come to realize over the years as a sales person is that there is this nasty virus going around making people believe that they are entitled to much more than they are. I mean, I may be wrong, but I don't believe that anyone has ever approached the electric company and told them "Hey, I've paid you thousands of dollars over the past few years, so I am entitled to a free month of service!" Who has ever approached Time Warner Cable and requested free cable because of the amount of money they have spent?
It somehow seems to me that people have gotten a bit too big for their britches. About 95 percent of the people who come to me with these demands seem to be middle class white men (and sometimes women). They seem to think that they deserve the world.
They seem to believe that what they are doing when they demand that free car charger or that free phone is 'sticking it to the man.' Really they are just 'sticking it to the underpaid salesperson'
Verizon doesn't suffer from that free accessory. The salesperson's pay check sure does though.
I have sold phones and services and actually lost money on, just to make the customers happy, and they STILL have walked out of the door with the proverbial 'I deserved more" stick up their ass.
Just be nice and I'll be more than happy to help you out as much as I can. I will lose money for you.
That is all.
2- yeah, I hear you. I had a patient tell me the other day that I couldn't discharge him from the hospital since it's "his right to be in the hospital".
Ummmm, no it isn't. There is nothing wrong with you, and you have no insurance- it is not "your right" to essentially stay in a hotel and get IV narcotics for your imaginary pain.
But.... if patients make a stink, we don't "kick them out" (even though it is our "right" to)- instead we said "ok, fine. You can stay. But you get only ORAL pain meds, and a bland diet since you said you are sick to your stomach, and you are not allowed to leave the floor to go outside to smoke."
He went home.
But seriously.... why does everyone think they 'deserve' free stuff?
What happened to honest pay for an honest day's work? no free lunch? etc etc?