05/03/07 05:40 - 61ºF - ID#39142
my letter to Roswell IT
I have had it.
I am sorry that I have to voice my disappointment with Roswell's IT department with you, but I don't know who else to turn to. I am a Project Coordinator in the Cancer Prevention and Control department. Since joining Roswell, I have overall, been impressed with the organization and its people. I have found that Roswell's employees are helpful and caring and behave in ways that show they are proud to be part of this impressive organization. People here are caring and friendly and interact with other coworkers the way they are expected to interact with patients and customers. I find most of our coworkers to be pleasant, kind, friendly and accessible.
I also know that our organization is in a state of transition, and I know that many of the systems we have in place are in a state of flux and although every effort is made to make them run as smoothly as possible, there are times when that is not possible.
However, neither of those two statements can be made in terms of our IT department. I have never worked in an organization where the IT department was so:
1. Unfriendly
2. Inaccessible
3. Disorganized
4. Unhelpful
5. SLOW
I have found that whenever I have to call the IT department, I begin to dread it well before the call is ever placed. On many occasions, I found the staff to be rude, and condescending. They behave in a way that makes me feel as if I am bothering them or as if I am incompetent. When a "Ticket" is placed, the wait time between its actual placement and the time it gets processed is extremely long.
One of my new coworkers, who began her employment 4 days ago, STILL does not have ANY access to her email or network drives. Please tell me how are we supposed to get our work done when we don't have the basics going? When we called IT to find out the status of the "Ticket" we get a snark comment of "There are 6 of us and 5000 of you!". The work orders were placed well before the employee's start date.
On her start date, we had an IT person come out to our office and hook up the hardware, but didn't stay to see if everything was running completely. Needless to say, the new employee was not able to sign into the system. IT then sent out another person to our office, and this time they signed her into the system but did not stay to see if she had access to email or the network. The entire time the IT professional was here he was on a personal call on his cell phone taking care of personal business.
Once he left and we tried to access her Outlook and realized that she is still not hooked into the system. When we called IT back they put in another "ticket" and told us to wait. The next day, when we called to ask why there still was no access to the system, we got the "there are 6 of us and 5000 of you" comment.
This is just ONE example of the type of issues we are forced to deal with when it comes to our IT department. We have been waiting to work with one of the Access Database professionals for over 2 months now. When the ticket was created back in February, we did not hear from IT until we called them. The person assigned to the ticket said he was then going on vacation and would get back to us in a few weeks, when he did get back, we again did not hear from him until WE called him. He finally met with us in the beginning of April and told us he would work with us on improving the overall design and functionality of the database. It is now May 3rd, and we have not heard from him.
Another one of my coworkers that works on my project with me, has been trying to get wireless access to our network system that she can use throughout the hospital for over 6 months. Whenever she calls to ask the status of her "TICKET" they tell her they will get back to her. When they don't and she calls back they tell her to put in yet another ticket. Absolutely no resolution, and an enormous amount of attitude is what we get from IT.
This view of our IT department is not just my own. Many of my colleagues share my concerns. I understand that our IT department is understaffed and underfunded. But the question then stands; How are we to become one of the top ten cancer centers in the country when one of the most basic and fundamental components needed to achieve this goal is so inadequate?
The future is dependant on having an Information Technology department that is both, willing and able to provide the technology and expertise that is crucial to our development. Information Technology is an integral part of all of our lives, both at work and at home. It pains me to say that our Information Technology department is sub par and grossly lacking when it comes to being a functional cancer center, much less a model cancer center. .
I strongly urge you to make this a top priority in the coming months and years and I please ask that the IT personnelle treat the rest of their coworkers the way that we "non" IT people are expected to treat each other.
Permalink: my_letter_to_Roswell_IT.html
Words: 943
Location: Buffalo, NY
04/21/07 01:32 - 55ºF - ID#38988
imagine being here
i can't even imagine how scared shitless i would be if i saw this thing approaching. it looks like something out of a movie.
Permalink: imagine_being_here.html
Words: 34
Location: Buffalo, NY
04/17/07 07:05 - 44ºF - ID#38932
get a load of this one
now.....take a look at what i got in the mail today. how cute.
Dear beloved,
My name is Elrahman Sariff, A Bahrain national, I have been diagnosed with Esophageal cancer .It has defiled all forms of medical treatment, and right now I have only about a few months to live, according to medical experts. I have not particularly lived my life so well, as I never really cared for anyone (not even myself)but my business. Though I am very rich, I was never generous, I was always hostile to people and only focused on my business as that was the only thing I cared for.
But now I regret all this as I now know that there is more to life than just wanting to have or make all the money in the world. I believe when God gives me a second chance to come to this world I would live my life a different way from how I have lived it. Now that God has called me, I have willed and given most of my property and assets to my immediate and extended family members bas well as a few close friends .I want God to be merciful to me and accept my soul so, I have decided to give alms to charity organizations, as I want this to be one of the last good deeds I do on earth. So far, I have Distributed money to some charity organizations in the U.A.E, Somalia and Malaysia.
Now that my health has deteriorated so badly, I cannot do this myself anymore. I once asked members of my family to close one of my accounts and distribute the money which I have there to charity organization in Bulgaria and Pakistan, they refused and kept the money to themselves. Hence, I do not trust them anymore, as they seem not to be contended with what I have left for them. The last of my money which no one knows of is the huge cash deposit of Twelve Million, six hundred thousand dollars($12,600,000,00) that I have with a finance House abroad. I will want you to help me collect this deposit and dispatch it to charity organizations.
N/B:KINDLY NOTE THAT 20% of this funds must go to the tsunami victims and another 10% for your effort and time.
Regards,
Rahaman sarif
saviour_00@yahoo.com
Permalink: get_a_load_of_this_one.html
Words: 438
Location: Buffalo, NY
04/12/07 04:57 - 44ºF - ID#38862
fun....
Permalink: fun_.html
Words: 9
Location: Buffalo, NY
04/10/07 09:30 - 30ºF - ID#38833
i thought you were single?
once there i noticed that a very cute news reporter that most of you probably know was there. so being the brave soul that i am, i walked up to him and said, "omg...youre so hot in real life" and he replied, "omg, where are you going?"
so we talked for a bit, he introduced me to his family and friends and we i was totally cheesing as to how cute this guy is. we ran into each other a few times during the night. he bought me a drink. we talked about what i do at work, about his family, yada, yada, yada. then he made me promise that i'd make sure i stopped to say bye before i left. pinky promise.
and so i did, and asked for my number and i said "oh...you want to take me out on a date?" and he was like "yeah" and i said "ok"
so then this morning i decided to google him and look him up on the news channel website, and read his bio and find out......
you ready????.......
he's married!
WTF??
what the fuck is up with that shit??
i even looked at his finger last night to check he wasnt wearing a ring (he wasnt).
whatever.
Permalink: i_thought_you_were_single_.html
Words: 259
Location: Buffalo, NY
04/08/07 09:07 - 25ºF - ID#38801
snakes on the fence
and the size of its teeth!!
Permalink: snakes_on_the_fence.html
Words: 17
Location: Buffalo, NY
04/04/07 09:59 - 34ºF - ID#38749
update....what i want
(e:enknot) keeps threatening that he's going to tell, but i think he's scared of her too.
easter is around the corner. i wish i could get a week off to just sit around and play zuma.
omg, i wish i could tell you guys who we interviewed for the project coordinator position, and the story behind it. you'd never believe it. unfortunately if i want to keep my job, i have to keep my mouth shut and as (e:paul) and (e:enknot) know, i CAN do, and do it well.
nothing new with my life. well...maybe there is....but i can't advertise it here anymore. i'm doing things that i don't want to...but i almost can't help myself (no not drugs). i think spring is making me extra, extra...um....receptive ? but then i hate myself afterwards. i need a super star affair to spice up my boring existence. i had a dream the other night that i was katie holmes and i was married to tom and he was doing all kinds of mission impossible shit like running on roof tops to save me from demons who wanted to imprison me in a life of pornography.
i got asked to go up to toronto this summer with my super secret cross country friend.....i asked marvin if he'd like to babysit while i go get my freak on. (oh and in case my super secret cross country friend is reading this....it doesn't necessarily mean that we will be getting freaky in toronto, but i CAN use the idea to make certain people jealous) but then again....you never know....
i feel like i'm sweating "fuck me" scent or something these days. the pheromones are definitely turned on high.
hmm...maybe i want to be saved? by a strong, smart, assertive, grounded, and gentle man? somehow i don't think that will ever happen since all men are either scared of me or put off by me. AND because those kinds of men don't exist. why is it so hard to find that kind of combination? where are the smart sexy men, that are charming and comfortable with themselves? the guys who can talk to just about anyone and are not afraid of rejection, but are not pushy or cocky? men who can dress themselves (WELL!!!). Why are there ABSOLUTELY NO MEN WITH ANY STYLE.....ANYWHERE??????
for fucks sake, learn how to dress! stop spending your money on playstations and buy a nice suit, maybe you'll get some more damn pussy!
maybe i need to focus on women? but seriously, who wants to date such crazy monsters? they require too much upkeep and attention and are the most fickle and insecure creatures on the face of the earth.
UGHGHGGHHHHHHH......i just want to feel that thrill that i remember feeling towards boys when i was in high school. that feeling like youre just going to melt into the ground if he laid one finger on you. that feeling you felt whenever he walked anywhere near you, your hair would stand on end and your breath quickened and you lied awake for hours, replaying his every movement over and over thinking he was the most beautiful and most perfect creature that ever walked the earth. and that feeling, once he did touch you, that you were the most feminine, the most beautiful and the most vulnerable girl in the world and you were alive only to be able to feel him beside you.
for christs sake, i just want a guy to make me feel like a girl.
Permalink: update_what_i_want.html
Words: 657
Location: Buffalo, NY
04/03/07 06:07 - 62ºF - ID#38731
i want to have sex
im so over it.
Permalink: i_want_to_have_sex.html
Words: 33
Location: Buffalo, NY
03/26/07 05:21 - 64ºF - ID#38638
ha! I win!
ok, so i kind of tempted marvin and thats the reason he called, but still.
i text'd him, saying that he should not respong, b/c he'll loose the bet, but i wanted him to know that i miss him terribly. (because i really did)
AND HE CALLED! because that message made him sad :( and somehow in his brain, he thought he's already gone two weeks without talking.
but i decided to give him one more chance, b/c i led him to temptation and i want to be fair.
Permalink: ha_I_win_.html
Words: 101
Location: Buffalo, NY
03/25/07 08:26 - 35ºF - ID#38609
week one
Permalink: week_one.html
Words: 4
Location: Buffalo, NY
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We have had SO many uphill battles with RPCI IT - from all different angles...not just the OUtlook and logon/hardware aspect, but server space and other really pressing issues. (One guy I know who is the director of a clinical testing/research facility was told that in order to back up PATIENT DATA from lab analyses, he should burn it all on CDs...HONESTLY.)
You are right, going the way they are I can tell you firsthand that they will not accomplish their "translational research" goal without fixing these problems. And while there are one or two really good IT helpdesk people over there - you are right - I always get the feeling that I'm interrupting them somehow.
I wonder if you'll get a response...did you send it signed or anonymously through the suggestion box?
And hey!! Let's you me and enknot grab a coffee during the day or a beer after work sometime - I have been know to go to Ulrich's for one-too-many lately. It's so funny bcz we all work there, but I never know --where the heck ARE you guys? hehe.. =)
imk2 18:32: thanks carolinian, you just made my day worse. i thought it was only us that had that problem. i thought other departments had database help
imk2 18:31: that runs on nothing BUT databases!!!
imk2 18:31: a RESEARCH organization!!!
imk2 18:30: but hell, can you imagine an organization that has absolutely no one on staff to design databases for their employees?
imk2 18:30: no that is not our call for voluneets,
fortunately, we had (e:des) to help us with the hard stuff, and the majority of glitches are figured out. we were just hoping now to streamline the database and make it more functional with things like linking it directly with word and automating a few functions. but that is not the point. the point is that we spent sooo much of our time trying to figure this out. personally it worked out for the best, as i kow can comfortably put on my resume that i know access and can design a functional database if need be. i still dont know VBE, but hell, it's not a necessity. but we are not computer people and we wasted sooooo much time trying to figure out how to get this going, time that could have been spent doing other project tasks.
luckily (e:des) was around to show me the ropes. he put in a lot of time and effort. he was very patient and kind, although he did get some ass in return. so i would call it a fair deal. there i said it, i sell my ass for database help.
Is this what you are talking about, and do you still need help with it?