Copy of my recent im conversation with a ATT customer service agent:
Richard: Welcome to AT&T online Sales support. How may I assist you with placing your order today?
Jessica: hi, I have a question about purchasing a phone. Currently I am an ATT customer
Jessica: Ive found that the phones online are much less expensive than in stores
Richard: Great! I'd be happy to help you.
Jessica: however when I go to purchase a phone online im required to pick a plan with the purchase
Jessica: is there a way to only purchase the phone?
Richard: Yes, this is the case. Do you have a wireless phone with us now?
Jessica: I do
Richard: And you just need a replacement phone?
Jessica: thats correct
Richard: Unfortunately, customers are not able to do an upgrade online. You will want to visit one of our local stores to get a new phone for your service.
Jessica: thats what I was trying to avoid
Jessica: but thank you
Richard: Sure, sorry.
Things I find wrong with this conversation:
I stated I'm already a customer, when he asks if I am.
I state that I'm not looking to go to the ATT store.
He gives me the complete opposite answer of the person I just spoke with on the phone at ATT.
Oh an they've also informed me that I have exactly one day on which I can downgrade my plan (if you know me you know I avoid the phone ike the plague). Also the woman on the phone told me to just buy the phone and then pick a new plan, but somehow it won't be billed if I don't activitate it. That sound so shady. This is exactly why I buy a craptastic phone and use it until I get messages like"no sim card found" "invalid battery" or my phone just shuts off randomly.
In conclusion I hate ATT and I hate phones.
Hodown's Journal
My Podcast Link
01/14/2008 17:53 #42881
To get a job at ATT you must be a moron01/11/2008 15:54 #42841
If you don't find this funnyCategory: youtube
please let me know ASAP so I can discontinue our friendship.
Thanks,
Jessica
Thanks,
Jessica
01/02/2008 10:58 #42722
Im a jerkCategory: presents
I got back to work today to find a few gifts from co-workers at my desk. Now I know you're not suppossed to look a gift horse in the mouth or something but..
I got this as a gift:
It's so not me. I've never been one to carry engraved keychains with pictures of loved ones. There's space for 6 pictures. I have 2 problems with that feature:
1. There aren't 6 people in the world I like enough to carry around pictures of.
2. How do you get pictuers that tiny to fit into it?
So yeah I'm a jerk, but I hate this key chain.
I got this as a gift:
It's so not me. I've never been one to carry engraved keychains with pictures of loved ones. There's space for 6 pictures. I have 2 problems with that feature:
1. There aren't 6 people in the world I like enough to carry around pictures of.
2. How do you get pictuers that tiny to fit into it?
So yeah I'm a jerk, but I hate this key chain.
imk2 - 01/15/08 00:32
did you ever get your secret santa gifts? it says it was delivered, but I just want to make sure that eva next door didn't snatch them from you.
did you ever get your secret santa gifts? it says it was delivered, but I just want to make sure that eva next door didn't snatch them from you.
imk2 - 01/02/08 20:33
holy shit, that's the same exact gift your secret santa got you!!!! (sike)
holy shit, that's the same exact gift your secret santa got you!!!! (sike)
mike - 01/02/08 19:28
you could just do six fabulous pictures of me?
you could just do six fabulous pictures of me?
lilho - 01/02/08 16:36
betch, my photo had better be in there as well.
betch, my photo had better be in there as well.
ladycroft - 01/02/08 11:21
can you cut out the picture holder bits and turn it into a pill holder? :)
can you cut out the picture holder bits and turn it into a pill holder? :)
paul - 01/02/08 11:04
My picture better be in there!
My picture better be in there!
12/12/2007 15:13 #42491
RIP H to the Izzo Part IICategory: ipods
A few weeks ago H to the Izzo was lost to a tragic subway incident. He is survived by H to the Izzo Part I (who is currently in critical condition).
I was going insane (literally) with out any music in my life. I mean NPR is great, but nothing can replace a little JT bringing the sexy back. Thankfully Sarah Ho shares (unlike me) and gifted to me H to the Izzo Part III. I just loaded him up with some tunes and I can not wait for my commute home (I can begin ignoring all humans again).
Viva la H to the Izzo!
I was going insane (literally) with out any music in my life. I mean NPR is great, but nothing can replace a little JT bringing the sexy back. Thankfully Sarah Ho shares (unlike me) and gifted to me H to the Izzo Part III. I just loaded him up with some tunes and I can not wait for my commute home (I can begin ignoring all humans again).
Viva la H to the Izzo!
jason - 12/12/07 15:33
Yeah, my problem is that I love listening in the car, but I ruined my wire! Josh and I bought parts to replace it, but put it together wrong. =( Now I'm stuck with NPR, although 97 Rock has been awesome. Pink Floyd and Jimi Hendrix last night.
Yeah, my problem is that I love listening in the car, but I ruined my wire! Josh and I bought parts to replace it, but put it together wrong. =( Now I'm stuck with NPR, although 97 Rock has been awesome. Pink Floyd and Jimi Hendrix last night.
12/10/2007 17:00 #42458
Do not read if..Category: junk
You can not resist cute Japanese useless junk.
I made the mistake of clicking from this article:
to this website:
and it was all over. All the sudden I found myself wondering how I've lived to be 30 years old with out ever owning:
He is Nittle Chin and he speaks to you. I have no idea how big or little Nittle is or what he says. All I know is that he only costs $13.73 plus shipping and handling.
Also I've discovered:
The discription for this was:
"You make your ariginal animals (boys?) by getting together the other parts! All 7 types and 1 secret, you can enjoy new figure world!"
Seriously there's a secret. I must own all 7 and unlock the ariginal secret!! And each one is only $4.71. It's almost free.
I made the mistake of clicking from this article:
to this website:
and it was all over. All the sudden I found myself wondering how I've lived to be 30 years old with out ever owning:
He is Nittle Chin and he speaks to you. I have no idea how big or little Nittle is or what he says. All I know is that he only costs $13.73 plus shipping and handling.
Also I've discovered:
The discription for this was:
"You make your ariginal animals (boys?) by getting together the other parts! All 7 types and 1 secret, you can enjoy new figure world!"
Seriously there's a secret. I must own all 7 and unlock the ariginal secret!! And each one is only $4.71. It's almost free.
lilho - 12/12/07 01:05
omg. new xmas wish list. come and unlock the secret with me! as long as the secret is not that book, "the secret", that; i hate.
omg. new xmas wish list. come and unlock the secret with me! as long as the secret is not that book, "the secret", that; i hate.
i do know of a few GSM companies that would lock their phones for other companies using them - as in Cellular One. You can either a) call back repeatedly (i know this sucks) until you find somebody who is going to help you or b) do the ebay thing.
unless you are looking at restarting your agreement you are going to be spending some $ and in that case you should look on ebay.
Don't go through ATT as I said - just buy a GSM sim card phone and it will work. All you do is plug the sim card in. Buy one form ebay it will save you a ton and ATT won't even know you switched.
I'm not sure if your CSR at ATT was a moron; but it was definitely someone working from a script.
That being said, I'm sure you already know this, but just in case you don't, you can buy a sim-card based phone that is GSM band compatible with ATT from ANYONE and it will work. All you need to do is take the sim-card from your old ATT phone and put it in your new phone. I recommend saving all your contacts to the sim-card before you do that. But that is optional.
You may need to call ATT to get some features activated for your new phone.