mobileCategory: scam
05/27/08 10:06 - ID#44465
Don't Use Orbitz or Cheaptickets.com
I post this as a warning to all fellow (e:strip)pers - do not use Orbitz, Cheaptickets.com or any of their affiliates (http://corp.orbitz.com/). They consistently advertise prices that they cannot guarantee.
Two times in the past week, I have ordered tickets through their website, only to later get an email (Once one day later, once seven days later!!!) saying that the airline cannot sell the ticket I ordered at that price. Even though they continue to say on their website that they can.
I called customer service to ask why I kept being denied and all they would say is that an airline wouldn't confirm my ticket. I asked which airline so I could avoid it, and they would not tell me. I pointed out that the flight was still available for a similar price and asked why it had not been removed. They suggested I fill out a feedback form on their website so the tech people could consider my suggestion. WTF!!!! How can a website offer a flight for a price that they cannot deliver. That is BS. I am never using Orbitz or Cheaptickets.com again. I suggest that you avoid them too.
Two times in the past week, I have ordered tickets through their website, only to later get an email (Once one day later, once seven days later!!!) saying that the airline cannot sell the ticket I ordered at that price. Even though they continue to say on their website that they can.
I called customer service to ask why I kept being denied and all they would say is that an airline wouldn't confirm my ticket. I asked which airline so I could avoid it, and they would not tell me. I pointed out that the flight was still available for a similar price and asked why it had not been removed. They suggested I fill out a feedback form on their website so the tech people could consider my suggestion. WTF!!!! How can a website offer a flight for a price that they cannot deliver. That is BS. I am never using Orbitz or Cheaptickets.com again. I suggest that you avoid them too.
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They don't sell tickets; they just find the best deals and then you can book the tickets yourself through the airlines, or through a travel agent (they give you the codes that your travel agent can use to book the flight).
When I came to Buffalo, I found (through ITA) that I could just buy 2 1-way tickets and they turned out to be cheaper than a roundtrip...
they said that it's b/c i bought from a third party, and it's in the fine print no one ever reads. so I think chico is right- use your site of choice to find the flight you want, then buy direct from the airline.
in the past i've usually used orbitz or sidestep as a first cut and then gone directly to the airline's website to purchase tickets. of course that only works if your entire itinerary is on a single airline and its affiliates/partners.
bookbuddy sounds promising.
you put in you departure and arrival information on just one page, and then it takes expedia, kayak, orbitz, cheaptickets, chepair, travelocity, hotwire, sidestep, and onetravel and compares them one by one. orbitz and expedia are always the most expensive. kayak and cheapair are usually the least.