WIndow 98 or higher with IE 5 or 6
OR Max OS 10 with IE 5, netscape 6, or Safari 1.0
I am sure it would would in firefox and especially in chrome if it works in safari. Its the result of such lazy web programming. I you find this and need help time warner, you can hire me as a consultant.

I have come to a conclusion that all ISPs are basically pure masses of evil when their facade slips away. They intentionally make it next to impossible to speak or communicate with anyone human. Verizon has this time-wasting "user-agent" that is just an über lame speech recognition algorithm program that feeds you automatic and totally irrelevant "troubleshooting" steps everytime you call them for support. Not that their India-based tech reps are any better. The worst are the ones that obviously don't have a clue what to say and put you on an interminable hold just to pander to their stupid egos. HATE them all.
There's always changing the user agent string. Alas, even when that works, its a workaround that allows Time Warner to continue their stupidity.
In addiction terms, it's enabling behaviour