1. Verizon has the WORST dsl service in Buffalo and Western New York.
2. Their technical help is non-existent and they put you on hold for an average of 1/2 hour.
3. After 1/2 hour or more of holding, they transfer you to an outsourced call center where people speak with strange made-up imitation American accents - that are even more difficult to understand than what their regular accents might have been.
4. Most of Verizon's technical support personnel have a flowchart in front of them that automatically assumes that the customer is an idiot and needs to be told to check their wall sockets a zillion times over.
5. Verizon's technical service representatives are masters at evading the real issue and waste as much of your time as they possibly can.
6. And as for Verizon's DSL service, you seldom get more than 1/4th of the speed you paid for and they couldn't care less about your concerns - as amply demonstrated by their mind-numbingly inept technical "support".
Avoid Verizon. Ditch them if you have them. I am not sure if Time Warner is good but I am pretty sure that no one can be worse than Verizon in Buffalo and the whole of WNY.
Update on RoadRunner: I just phoned them and in spite of what their web page here:
says about their rates, they outright denied that the Road Runner Lite and Basic packages even exist and tried their surly best to sign me on to their TV-Phone-Internet bundle. The fact that I don't have a TV and don't plan to get one just to put their service on seemed incomprehensible to the bloke I spoke to. Seems to me that both Verizon and Time Warner run their shoddy off-peak time technical/sales support services through the same herd of insolent and rude technical representatives. This has been one totally frustrating evening. Maybe I need to start making plans to poison entire call centers of both Verizon and Time Warner. Both of you, I hope all your employees are cut off internet services when they really need it.
So much frustration once you run into problems with these ISPs! I located a company called Buffalo Wireless Inc. :::link::: They list residential services. :::link::: The installation sounds a bit pricey at nearly $200 but if it saves me from having to deal with Verizon and TWC induced-stress and chaos, I think it might be worth the extra price. The problem is they are not really a 24 hour call center company. So I can't call them for information any time I want. But then, we all know what kind of "service" a 24 hour call center provides. Heh.
my mother has the phone jack thing. I don't know if it is the computer or version but it seems no mater what browser I use (firefox won't work no matter what I do) at some point everything frezes up, I bet it is verizon............
Now you can appreciate mobile broadband. Even if your home line is down, at least you phone connection works.
I do have a funny story about verizon tech support. One night the internet was down back when we has DSL. I called and had much the same experience as you. I was even jerky with the people after the long wait. Long story short, the problem was the modem was unplugged ;( I felt so dumb I hung up.
Yea, tell me about getting screwed over by TWC, I just got a notice in the mail today informing me that the monthly rate will increase from $49.99 to $54.95 for internet only customers. F'ing Bastards!
I hate Verizon. They are awful just as you say. I would say though that I haven't had any problems with my DSL connection and the speed is good enough for my needs. I never checked whether the speed is what they advertise. Their customer service for sure is wretched but they can get away with it because really they don't have much competition. RoadRunner is too expensive and yes they screw you if you don't get a tv bundle.