new icon maybe?
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Typical interaction: People sign up but have trouble confirming their email. You would have a control panel to manually confirm them. They aren't sure how to add a picture to their journal or listen to sound, etc. A lot of times the questions are even simpler than that, such as, "What is estrip about?", "Does it cost anything?", etc
While the help files would be the most obvious place to get the answers, some people just like a little coaching. So help might have a link to helper peeps online if they still have a question about something and that helper would be you.
if you give me a little tutorial i'd be happy to help, since i'm on quite often.
if you need any help with new young'ns, i speak teenager.