Has anyone ever tried getting tickets at this station? I just booked some "pick up at station" tickets and am now nervous if this station has anyone there for giving me the tickets! All the times that I have traveled from this station, I have never seen the "office" open, ever.
EDIT: I went to the Buffalo Exchange Street Station yesterday and got my tickets. I didn't even need a print out of my confirmation email - which was great because I didn't have it anyway. The lady at the counter just asked for my photo ID and confirmation number and handed me my ticket. Their hours are from 6:30 AM to 4:00 PM Monday through Friday and yes, they mainly deal with handing out tickets to people who have booked tickets online.
After some more snooping around in the Amtrak website, I found two more information pages:
- Station Hours for Amtrak Buffalo Exchange Street Station:

- Station building with waiting room details for Amtrak Buffalo Exchange Street Station:

It says ticketing hours are from 6:15 am to 4:00 pm, Monday through Friday. Its closed on Saturday and Sunday.
I checked out google maps to see if anyone has ever had a successful ticketing experience at this station and found TWO place pages!!!
Place page one:

Amtrak: For Station Information Only Call
75 Exchange Street, Buffalo, NY 14203-2918
(716) 856-2075
- Vague reviews. The latest one is mine - that I definitely intend on updating soon.)
Place page two:

Buffalo Exchange Street Station
United States
amtrak.com
- No reviews or phone numbers but it has train schedules!
- However the two measly train timings on that page are dated and most uninformative.
- What the hell? I am going to post my review on this page as well.
I wonder how many other place pages exist for this one tiny joke of a station. Such a disorganized mess!
Sounds like a business plan.