I'm beginning to think that Human Resources people and Insurance customer service people are in cahoots, to make actual healthcare providers look bad and drive policy holders out of their gourds with unnecessary angst.
Witness this little incident: The former spouse ("Splif" if you will) took our youngins to the dentist only to be told that GHI won't pay their part because I still have Met Life for a provider as well. I haven't had Met Life for anything since October of 200andfreaking7"!!!! I, incorrectly think, that it would make sense to go to source, Met Life and advise them of their error. Their pointless customer service line (that name must be a joke) kicks me to the agent on duty. I tell Jimmy Olsen my story and that thanks to privacy laws I need one company to tell the other that the first company no longer has an affliation with me. He supposedly goes to work on this, but I think he resumes working on his xbox. A series of phone calls and voice mail messages and a week go by. I call his scrawny little self (you tell from the voice) and he admits that he cannot get further access, because of the policy group. The policy group can't find me. (You think it's because I left a year and half ago?!??!?!?). I hang up (impolite I know) and call GHI, verify all my information, the splif's information, etc.
You would think that would be enough to get the Met Life crap off the files so we can get the dental costs taken care of once more. Oh, gentle reader, you'd be sadly mistaken. I have to fill out one more form and get it into the mail to finally get this shit over with. Said form is already in transit attesting to my lack of insurance in the mail.
The hoops you have to fucking leap through. If the president wants to bring down health cares costs, I know where he can start. Leave the medical pros alone and attach where it is really running amuck like bloating H.R. departments in cable companies that will not be named and semi-informed customer care people who aren't attuned to what is happening off the web page they are staring at while they should be working.
Had I known the cable pig screwed up my insurance, my Bell's Palsy battle might have been a little cheaper. Watch them all, because the billing people need to know they are being watched
Witness this little incident: The former spouse ("Splif" if you will) took our youngins to the dentist only to be told that GHI won't pay their part because I still have Met Life for a provider as well. I haven't had Met Life for anything since October of 200andfreaking7"!!!! I, incorrectly think, that it would make sense to go to source, Met Life and advise them of their error. Their pointless customer service line (that name must be a joke) kicks me to the agent on duty. I tell Jimmy Olsen my story and that thanks to privacy laws I need one company to tell the other that the first company no longer has an affliation with me. He supposedly goes to work on this, but I think he resumes working on his xbox. A series of phone calls and voice mail messages and a week go by. I call his scrawny little self (you tell from the voice) and he admits that he cannot get further access, because of the policy group. The policy group can't find me. (You think it's because I left a year and half ago?!??!?!?). I hang up (impolite I know) and call GHI, verify all my information, the splif's information, etc.
You would think that would be enough to get the Met Life crap off the files so we can get the dental costs taken care of once more. Oh, gentle reader, you'd be sadly mistaken. I have to fill out one more form and get it into the mail to finally get this shit over with. Said form is already in transit attesting to my lack of insurance in the mail.
The hoops you have to fucking leap through. If the president wants to bring down health cares costs, I know where he can start. Leave the medical pros alone and attach where it is really running amuck like bloating H.R. departments in cable companies that will not be named and semi-informed customer care people who aren't attuned to what is happening off the web page they are staring at while they should be working.
Had I known the cable pig screwed up my insurance, my Bell's Palsy battle might have been a little cheaper. Watch them all, because the billing people need to know they are being watched
permalink: http://estrip.org/articles/mrmike/48008.html
Words: 433 -- Buffalo, NY






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